Online Privacy Policy

ASLmods – Online Privacy Policy

1. About this Policy

ASLmods (WA) ABN 26 693 324 275 (ASLmods, we, us or our) respects the privacy of its customers and website users and is committed to handling personal information responsibly.

This Online Privacy Policy explains how ASLmods collects, holds, uses and discloses personal information in connection with:

  • the ASLmods website;

  • the ASLmods online store;

  • online Orders;

  • Quotes;

  • Customer accounts;

  • product enquiries;

  • marketing communications;

  • returns and warranty claims; and

  • other online or remote interactions with ASLmods.

This Policy applies separately from the ASLmods Workshop Privacy & Vehicle Recording Policy.

Where applicable, ASLmods handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Personal Information We May Collect

ASLmods may collect and hold personal information including:

2.1 Customer and Account Information

  • name;

  • residential address;

  • postal address;

  • delivery address;

  • business address;

  • email address;

  • telephone or mobile number;

  • account username or profile information;

  • Customer preferences;

  • communications with ASLmods; and

  • other information voluntarily supplied by the Customer.

2.2 Order and Transaction Information

ASLmods may collect information relating to:

  • Orders;

  • Quotes;

  • invoices;

  • transaction history;

  • products purchased;

  • returns;

  • refunds;

  • warranty claims;

  • delivery information;

  • freight tracking;

  • billing information; and

  • payment status.

2.3 Payment Information

ASLmods may collect or process information necessary to complete payments.

Payment transactions may be processed by third-party payment providers.

Depending on the payment method used, ASLmods may not directly receive or store full credit or debit card details.

Where payment details are collected or held by ASLmods, they will only be used for authorised payment, billing, refund or related purposes.

2.4 Vehicle and Product Compatibility Information

Where relevant to an Order or enquiry, ASLmods may collect:

  • Vehicle make;

  • model;

  • year;

  • engine;

  • transmission;

  • drivetrain;

  • registration number where provided;

  • VIN where provided;

  • modification information;

  • engine-conversion information;

  • product measurements;

  • specifications; and

  • other information required to identify suitable Goods.

2.5 Technical and Website Information

When a person accesses the ASLmods website, ASLmods or its service providers may collect information including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • referring website;

  • pages viewed;

  • time and date of access;

  • website interactions;

  • session information;

  • cookies;

  • approximate geographic information derived from technical data; and

  • other website usage information.

3. How We Collect Personal Information

ASLmods may collect personal information when a person:

  • visits the ASLmods website;

  • creates an online account;

  • places an Order;

  • requests a Quote;

  • contacts ASLmods;

  • submits an online form;

  • communicates by email, telephone or electronic message;

  • subscribes to marketing;

  • makes a payment;

  • requests a return or refund;

  • makes a warranty claim;

  • participates in a promotion or survey;

  • interacts with ASLmods through social media; or

  • otherwise provides information to ASLmods.

Information may also be collected from:

  • a person authorised by the Customer;

  • payment providers;

  • delivery and freight providers;

  • manufacturers and suppliers;

  • fraud-prevention providers;

  • IT and e-commerce providers; and

  • other lawful sources reasonably necessary for ASLmods' business activities.

Where practicable, ASLmods will collect personal information directly from the individual concerned.

4. Why We Collect and Use Personal Information

ASLmods may collect, hold and use personal information for purposes including:

  • processing and fulfilling Orders;

  • providing Quotes;

  • creating and maintaining Customer accounts;

  • processing payments;

  • arranging freight and delivery;

  • verifying Customer identity;

  • confirming Vehicle or product compatibility;

  • communicating about Orders;

  • handling returns and refunds;

  • administering product warranties;

  • investigating complaints;

  • providing Customer support;

  • preventing and detecting fraud;

  • maintaining transaction and business records;

  • improving the website and online store;

  • analysing website usage;

  • improving products and services;

  • conducting research and business planning;

  • marketing ASLmods products and services where permitted;

  • complying with taxation, legal, regulatory and accounting obligations;

  • responding to lawful requests by authorities; and

  • protecting ASLmods' legal rights and legitimate business interests.

ASLmods will not use personal information for an unrelated purpose unless permitted by law or the individual has provided appropriate consent.

5. Cookies

5.1 What Are Cookies?

The ASLmods website may use cookies and similar technologies.

A cookie is a small data file stored on or associated with a device when a person visits a website.

Cookies may be:

  • session cookies, which expire after the browsing session; or

  • persistent cookies, which remain for a period after the browser is closed.

Cookies may collect information about website usage and, in some circumstances, may be linked with personal information.

5.2 Why We Use Cookies

ASLmods may use cookies to:

  • remember Customer preferences;

  • maintain login sessions;

  • remember cart contents;

  • support checkout functions;

  • remember information submitted through forms;

  • improve website performance;

  • understand how visitors use the website;

  • detect fraud or suspicious activity;

  • provide relevant content; and

  • support advertising or marketing where applicable.

5.3 Managing Cookies

Most browsers allow users to:

  • accept cookies;

  • reject cookies;

  • delete cookies; or

  • receive notifications when cookies are used.

Disabling cookies may affect some functions of the ASLmods website or online store.

6. Analytics

ASLmods may use website analytics services to understand:

  • website traffic;

  • pages viewed;

  • time spent on the website;

  • referral sources;

  • website performance;

  • Customer interaction with online content; and

  • other usage trends.

Analytics providers may use cookies or similar technologies.

Information collected through analytics may be processed by third-party service providers in accordance with their own privacy terms.

7. Advertising and Third-Party Tracking

ASLmods may use advertising, social-media or marketing technologies provided by third parties.

These providers may use:

  • cookies;

  • pixels;

  • tags;

  • identifiers; or

  • similar technologies

to measure advertising performance, understand website interactions or display advertising that may be relevant to users.

Third-party platforms may process information under their own privacy policies.

ASLmods will use these technologies subject to applicable privacy and marketing laws.

8. Customer Accounts

Where ASLmods provides Customer account functionality, Customers are responsible for maintaining the confidentiality of their:

  • login details;

  • passwords; and

  • account access information.

Customers should notify ASLmods promptly if they believe their account has been accessed without authority.

ASLmods may take reasonable steps to:

  • verify account ownership;

  • reset credentials;

  • suspend compromised accounts; or

  • prevent suspected fraudulent use.

9. Direct Marketing

ASLmods may send Customers marketing or promotional communications where permitted by law.

Marketing may relate to:

  • ASLmods products;

  • new product releases;

  • promotions;

  • sales;

  • product updates;

  • events; or

  • other ASLmods services.

Customers may opt out at any time by:

  • using an unsubscribe link;

  • adjusting available marketing preferences; or

  • contacting ASLmods.

ASLmods will take reasonable steps to stop direct marketing after receiving an opt-out request.

An opt-out from marketing does not prevent ASLmods from sending transactional or service communications necessary for:

  • an Order;

  • payment;

  • delivery;

  • return;

  • warranty claim;

  • account security; or

  • another existing Customer transaction.

10. Sharing Personal Information

ASLmods may disclose personal information where reasonably necessary to:

  • employees and authorised personnel;

  • accountants;

  • lawyers;

  • insurers;

  • payment providers;

  • banks and financial institutions;

  • fraud-prevention services;

  • e-commerce and website providers;

  • freight and delivery providers;

  • manufacturers;

  • suppliers;

  • warranty providers;

  • IT providers;

  • cloud-service providers;

  • marketing and communications providers;

  • analytics providers;

  • debt-recovery providers where lawfully required;

  • government or regulatory authorities;

  • law-enforcement agencies; and

  • other persons where authorised or required by law.

ASLmods will only disclose information reasonably necessary for the relevant purpose.

11. Freight and Delivery Providers

ASLmods may provide delivery providers with information reasonably necessary to fulfil an Order.

This may include:

  • Customer name;

  • delivery address;

  • telephone number;

  • email address;

  • Order reference;

  • delivery instructions; and

  • information required for tracking.

Delivery providers may separately collect and process information under their own privacy policies.

12. Payment Providers

ASLmods may use third-party providers to process payments.

Information supplied to a payment provider may include information necessary to:

  • process payment;

  • detect fraud;

  • issue refunds;

  • verify identity; and

  • comply with financial or regulatory obligations.

ASLmods does not control the independent privacy practices of third-party payment providers but will use reputable providers and take reasonable steps in selecting service providers.

13. Manufacturers, Suppliers and Warranty Claims

Where a Customer makes a warranty or technical claim, ASLmods may disclose relevant information to:

  • the manufacturer;

  • distributor;

  • supplier;

  • warranty provider;

  • freight provider; or

  • technical specialist.

This may include:

  • Customer information;

  • Order details;

  • Vehicle information;

  • product photographs;

  • videos;

  • installation information;

  • diagnostic information; and

  • details of the alleged fault.

Only information reasonably necessary for assessment or resolution of the claim will be disclosed.

14. Overseas Disclosure

Some third-party service providers used by ASLmods may operate, store information or process information outside Australia.

This may include providers of:

  • cloud services;

  • website infrastructure;

  • e-commerce technology;

  • analytics;

  • marketing;

  • communications;

  • payment processing; and

  • manufacturer or supplier systems.

Where the Privacy Act applies, ASLmods will manage overseas disclosures in accordance with applicable requirements.

Where practicable, ASLmods will identify the countries in which overseas recipients are likely to be located.

15. Security of Personal Information

ASLmods takes reasonable steps to protect personal information against:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

Security measures may include:

  • access controls;

  • account permissions;

  • passwords and authentication;

  • secure business systems;

  • software and system updates;

  • reputable cloud providers;

  • restricted access to Customer information;

  • backups; and

  • other reasonable security measures.

No internet or electronic storage system can be guaranteed to be completely secure.

16. Data Breaches

Where ASLmods becomes aware of a suspected data breach involving personal information, ASLmods may:

  • investigate the incident;

  • take reasonable steps to contain the breach;

  • assess the potential impact;

  • take steps to reduce potential harm; and

  • notify affected persons or regulatory authorities where required by law.

Where ASLmods is subject to the Notifiable Data Breaches Scheme, eligible data breaches will be managed in accordance with applicable legal requirements.

17. Retention of Personal Information

ASLmods may retain personal information for as long as reasonably necessary for:

  • Customer transactions;

  • accounting and taxation;

  • warranty records;

  • returns;

  • dispute resolution;

  • fraud prevention;

  • legal obligations;

  • business records; and

  • other legitimate purposes for which the information was collected.

Certain financial or business records may need to be retained for periods required by law.

When personal information is no longer required to be retained, ASLmods will take reasonable steps to destroy or de-identify it where required by applicable law.

18. Access to Personal Information

An individual may request access to personal information ASLmods holds about them.

ASLmods may require reasonable evidence of identity before providing access.

Access may be refused or limited where permitted by law, including where providing access would:

  • unreasonably affect another person's privacy;

  • be unlawful;

  • reveal information ASLmods is legally required to withhold; or

  • otherwise fall within an applicable legal exception.

Where access is refused, ASLmods will respond in accordance with applicable privacy law.

19. Correction of Personal Information

Individuals may ask ASLmods to correct personal information which they believe is:

  • inaccurate;

  • incomplete;

  • out of date;

  • irrelevant; or

  • misleading.

ASLmods will take reasonable steps to correct information where required by applicable law.

Customers should also contact ASLmods when:

  • their address changes;

  • their contact details change;

  • their account information is incorrect; or

  • other personal information held by ASLmods requires updating.

20. Anonymity and Pseudonyms

Where practicable, a person may make a general enquiry without identifying themselves or may use a pseudonym.

However, ASLmods will generally require accurate identifying information where reasonably necessary to:

  • fulfil an Order;

  • process payment;

  • provide delivery;

  • verify identity;

  • create an account;

  • issue an invoice;

  • process a refund;

  • assess a warranty claim; or

  • comply with legal obligations.

21. Third-Party Websites

The ASLmods website may contain links to third-party websites.

ASLmods does not control the privacy practices, security or content of independent third-party websites.

Customers should review the privacy policies of third-party websites before providing personal information to them.

22. Social Media

Customers may interact with ASLmods through third-party social-media platforms.

Information provided through or made publicly available on those platforms may also be handled by the relevant platform under its own privacy policy.

ASLmods may retain communications received through social media where reasonably necessary for:

  • Customer enquiries;

  • Orders;

  • support;

  • complaints;

  • warranty claims; or

  • business records.

23. Government and Legal Disclosure

ASLmods may disclose personal information where reasonably necessary or required:

  • by Australian law;

  • under a valid court order, warrant or other lawful process;

  • to government or regulatory authorities;

  • to law-enforcement agencies;

  • to protect legal rights; or

  • to investigate suspected fraud or unlawful conduct.

Where legally permitted, ASLmods will only disclose information reasonably necessary for the relevant purpose.

24. Privacy Complaints

If a person believes ASLmods has mishandled their personal information, they should contact ASLmods using the details in section 29.

The complaint should provide sufficient information for ASLmods to understand and investigate the issue.

ASLmods will investigate the complaint and respond within a reasonable period.

Where the Privacy Act applies and the individual is not satisfied with ASLmods' response, they may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

25. Privacy Act and Australian Privacy Principles

The application of the Privacy Act 1988 (Cth) and Australian Privacy Principles depends on ASLmods' circumstances and activities.

Where ASLmods is subject to the Privacy Act or Australian Privacy Principles, ASLmods will comply with those requirements.

Where a particular Privacy Act requirement does not legally apply to ASLmods, ASLmods may nevertheless follow the practices described in this Policy as part of its responsible handling of Customer information.

Nothing in this Policy is intended to reduce any privacy right that an individual has under applicable law.

26. Overseas Customers

ASLmods primarily operates in Australia.

Where another privacy or data-protection law applies to a particular Customer, Order or transaction, ASLmods will comply with that law to the extent legally required.

Access to the ASLmods website by a person outside Australia does not, by itself, mean ASLmods voluntarily submits to a foreign privacy regime that would not otherwise apply.

27. Electronic Communications

Privacy-related communications may occur through:

  • email;

  • telephone;

  • SMS;

  • website forms;

  • Customer account functions; or

  • another electronic communication method accepted by ASLmods.

ASLmods may retain electronic communications as part of its business and Customer records where reasonably necessary.

28. Changes to this Privacy Policy

ASLmods may update this Online Privacy Policy from time to time to reflect:

  • changes to the website;

  • changes to ASLmods' business;

  • technology changes;

  • changes to service providers;

  • information-handling practices; or

  • legal requirements.

The current version will be published on the ASLmods website.

Where a change materially affects how personal information is handled, ASLmods may provide additional notice where reasonably appropriate or required by law.

29. Contact Details

Privacy enquiries, access requests, correction requests and privacy complaints may be directed to:

ASLmods
ABN: 26 693 324 275
Address: 20 Thurso Rd, Myaree WA 6154
Phone: 0477 313 106
Email: admin@aslmods.com

Working Hours

Monday; 7 am– 4 pm
Tuesday; 7 am–4 pm
Wednesday; 7 am–4 pm
Thursday; 7 am–4 pm
Friday; 7 am–4 pm
Saturday; Closed
Sunday; Closed

CONTACT US

Address:
ASLmods
1/20 Thurso Rd
Myaree WA 6154

Phone: 0477 313 106

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